Logentries Prevents Systems from Failing Silently with Proactive Inactivity Alerting

Enhanced Inactivity Alerting with Pattern Recognition Provides Real-time Notification When Important Events or Transactions Do Not Occur

October 16, 2014

Boston, Massachusetts (October 16, 2014) – Logentries, the log management and analytics service built for the cloud, today announced enhanced Inactivity Alerting with pattern recognition to help Dev and IT Ops identify when specific log events are not occurring in a system or key application. While most Ops teams have alerting in place to monitor when events happen, Logentries is offering a powerful opportunity to know, in real-time, when expected activity or systems stop, resulting in performance, security or business continuity risks.

Using advanced machine-learning technology, the Logentries service is enabling users to proactively detect performance and security issues, and resolve problems more quickly, to improve end user experience and overall system and application performance. As the universal data source across the entire software stack, log events can be considered the heartbeat of servers, applications and user activity. Logentries Inactivity Alerting notifies users immediately when a service stops logging events, a probable symptom of impending performance or security issues, and helps to prevent situations where systems fail silently. Logentries users know right away if application components suddenly fail; if credit cards are not being processed; or if website traffic halts unexpectedly, all within seconds. Logentries users can now create real-time alerting based on the absence of expected events or a shift in system behavior patterns.

“Inactivity Alerting with log patterns is a very valuable addition to our monitoring capabilities, as it helps us to identify when issues are going to occur, before we hear about them from our end users,” said Dan Barry, CEO,  RiffStation. “When we are alerted that services have suddenly stopped logging or if we have not had a website trial sign-up for more than 30 minutes, for example, we can quickly drill down to resolve the problem or prepare to manage it efficiently.”

With Logentries Inactivity Alerting, users can:

  • Monitor specific incoming log events and patterns, and receive real-time alerts on inactivity or system behavior changes.
  • Monitor systems for server performance issues, failed processes or configuration issues based on a string or pattern of log events.
  • Monitor application availability 24/7.

“Getting notified immediately when an expected behavior doesn’t occur is very powerful – be that a server that suddenly stops sending logs, a process that fails, or expected user behavior such as trial sign-ups that is no longer occurring” said Trevor Parsons, Logentries Chief Scientist and Co-founder. “There are many situations where a system failure does not produce a coherent error message which can cause systems to regularly fail silently. Inactivity Alerting has been designed to prevent this, so that you can react before your customers ever notice.”

The cloud-based Logentries service collects and pre-processes log events in real-time for on-demand analysis, alerting and visualization. With custom tagging and filtering, users can correlate security and performance issues with broader infrastructure activity including application usage, server metrics, and user behavior. To learn more about Logentries, or to try Inactivity Alerting with pattern recognition with a free, all-inclusive 30-day trial of the Logentries service, visit logentries.com.

About Logentries
Logentries is the log management and analytics service built for the cloud, making business insights from machine-generated log data easily accessible to development, IT and business operations teams of all sizes. With the broadest platform support and an open API, Logentries brings the value of log-level data to any system, to any team member, and to a community of more than 35,000 worldwide users. While traditional log management and analytics solutions require advanced technical skills to use, and are costly to set-up, Logentries provides an alternative designed for managing huge amounts of data, visualizing insights that matter, and sharing that information across its global user community. To sign up for the free Logentries service, visit logentries.com.

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Caitlin Doherty
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